Customer satisfaction is very important to us, and we understand delivery issues can occur.
Carrier delivery dates are not guaranteed, as unforeseen circumstances in transit may occur and are out of our control.
To keep your items safe and ensure a smooth delivery, we recommend you have your order(s) shipped to a secure location, where you or someone you know will be present to receive the merchandise. If it’s been more than 24 hours since your tracking information was updated to “delivered” status and you have not received your merchandise, please CONTACT US to further assist you. At that time, we will proceed with filing a claim investigation with the carrier. It generally will take approx. 8 business days to receive a resolution.