Holiday Return Policy
To make your holiday shopping experience effortless, orders placed between November 1 and December 24, 2026 are eligible for return through January 24, 2027.
We accept returns for items purchased directly through our website. Returned timepieces must be in original, unworn condition and include all packaging, accessories, and any removed links. Complimentary gifts received with your purchase must also be included; missing items may result in a partial refund.
Once your return has arrived at our facility, please allow up to 10 business days for processing. Refunds will be issued to the original form of payment used for the purchase.
Please note that expedited shipping fees (such as UPS Overnight) are non-refundable.
How to Initiate a Holiday Return
If you wish to return a watch you purchased, gifted, or received during the holidays, please visit our Returns page.
Log in to your account—or use the guest return option—to easily generate your prepaid return shipping label. You’ll be asked to provide the order number, email address used for the order, and billing ZIP code.
For timepieces purchased through other authorized retailers, please contact them directly for return assistance.